CLEAR VIEW SERVICES EXTERIOR CLEANING LTD Last updated: 01/11/2025
1. Who we are
We are ClCLEAR VIEW SERVICES EXTERIOR CLEANING LTD (“we”, “us”, “our”), a window and exterior cleaning business based at:
CLEAR VIEW SERVICES EXTERIOR CLEANING LTD
1 Yew Tree Close
Chatham
United Kingdom
ME5 8XN
You can contact us at:
- Phone: 07738493945
- Email: info@clearviewservices.co.uk
These Terms & Conditions set out the agreement between CLEAR VIEW SERVICES EXTERIOR CLEANING LTD and you, the customer (“you”, “your”) for window cleaning and any other exterior cleaning services we agree to provide.
Nothing in these terms affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 that services must be provided with reasonable care and skill. Legislation.gov.uk
2. When these terms apply
These terms apply when you:
- Request a quote from us (online, by phone, message or in person) and
- Accept that quote, or otherwise agree to us carrying out work, or
- Allow us to carry out regular or one-off cleans at your property.
By doing any of the above, you agree to be bound by these Terms & Conditions.
For commercial / business customers, these terms apply alongside any written agreement we make with you. In the event of a conflict, any signed written agreement will take priority.
3. Definitions
In these terms:
- “Service(s)” means any window cleaning or other exterior cleaning we agree to carry out.
- “Property” means the address where we carry out the Services.
- “Regular clean” means a window clean on a recurring schedule (for example every 4 or 8 weeks) agreed between us.
- “One-off clean” means a single visit not part of a recurring schedule.
- “Visit” means one attendance by us at your property, whether or not we are able to complete all work.
- “Full clean price” means the agreed price for a complete clean of your property at the frequency you have chosen.
4. Scope of our services
We mainly provide:
- External window cleaning
- Other exterior cleaning services (such as frames, sills and certain other external areas) if agreed in advance
We will always make clear what is and isn’t included in your quote.
Conservatories and conservatory roofs
- We do not clean conservatory roofs as part of our standard window cleaning service.
- Any work involving conservatory roofs or us standing on or accessing conservatories is a separate job, quoted separately and only carried out where we consider it safe and appropriate.
If you are unsure whether something is included, please ask us before we start work.
5. Quotes, bookings & start of contract
Quotes
- Quotes may be given in person, by phone, email, message or via our website.
- Quotes are based on the information you give us about:
- Size and type of property
- Access (e.g. side gates, extensions, awkward windows)
- Frequency of cleans
- Condition of windows and frames
If, when we arrive, the property is significantly different (larger, harder to access, much dirtier than expected), we may revise the price before starting work. You can accept the new price or cancel the visit.
Acceptance & contract start
A contract is formed when you:
- Confirm you wish to go ahead with the quote, or
- Ask us to attend your property and carry out Services, or
- Continue to receive regular cleans after the first visit.
6. Service frequency & scheduling
For regular cleans we will agree a frequency with you (for example every 4 weeks or every 8 weeks).
- We aim to attend as close as reasonably possible to the agreed schedule.
- We cannot guarantee a specific time of day, and the date may move by a few days either side depending on weather, route planning, holidays and other operational reasons.
If you need to know the day we’re likely to attend, you can contact us and we’ll give you our best estimate.
7. Access to your property
You are responsible for making sure we can safely access the areas we have agreed to clean.
This includes:
- Ensuring gates are unlocked and access routes are clear
- Keeping dogs and other pets secured away from the work area
- Moving any vehicles, bins, furniture or other obstacles that block access
- Making sure paths and steps are reasonably safe to walk on
If we cannot access the rear
If we arrive and cannot access the rear of your property (for example a locked gate or blocked access) we will:
- Clean the accessible areas (typically the front) where we can do so safely; and
- Charge for a partial clean (see section 9 – Pricing & minimum charges).
This will be treated as a chargeable visit, because we have attended and carried out work and/or attempted to work.
8. How we work – equipment, ladders & weather
Methods and equipment
- We typically work using ladders and hand tools.
- We will not use a ladder, or will limit its use, where we judge it unsafe to do so.
- We may refuse to clean certain windows if we consider that any method of access would be unsafe or not reasonably practicable.
Weather
We generally work in all normal weather conditions, including:
- Rain
- Cold weather
- Icy conditions (where we judge it safe to proceed)
We may postpone or modify work only if we reasonably consider conditions unsafe (for example high winds, storms, or other hazards). The decision whether it is safe to work is ours.
9. Prices, minimum charges & changes
Full clean prices
Your full clean price is agreed with you in advance and depends on:
- Property size and type
- Access and complexity
- Frequency of cleans (for example 4-weekly vs 8-weekly)
We do not make hidden charges. Any mandatory fees, minimum charges or admin fees are described in these Terms and/or in your quote, in line with UK guidance on fair and transparent pricing.
Minimum visit charge
Our minimum visit charge is:
- £15 for customers on a 4-weekly schedule
- £18 for customers on an 8-weekly schedule
This is the minimum amount payable when we attend your property, even if:
- Only a small number of windows are cleaned, or
- We cannot complete the full clean due to factors outside our control (see below).
Partial cleans / failed access
If we attend your property but cannot complete the full clean for reasons outside our control (for example locked gate, blocked access, unsafe to use a ladder where access was expected, etc.), then:
- We will clean what we reasonably can (for example the front only); and
- You will be charged the higher of:
- The minimum visit charge for your frequency (£15 for 4-weekly, £18 for 8-weekly); or
- 50% of the full clean price for your property at that frequency.
Example (4-weekly):
- Full clean price = £35
- 50% of full price = £17.50
- Minimum visit charge = £15
- Amount payable for partial/failed access visit = £17.50
Price reviews
We may review and adjust prices from time to time, for example due to:
- Increased costs (fuel, insurance, labour, etc.)
- Changes to your property (extensions, additional windows, conversions)
- Changes to your required frequency or scope of work
We will give you reasonable notice of any price change. If you do not wish to continue at the new price, you may cancel further services (see section 10).
10. Cancellations, skips & failed visits
Cancelling a booked visit
If you need to cancel or reschedule a visit:
- Please give us at least 24 hours’ notice wherever possible.
If you cancel with less than 24 hours’ notice, or we arrive and cannot carry out work due to your actions or inactions (for example no access, aggressive animals, unsafe conditions caused by you), we may charge a partial clean fee as described in section 9.
Skipping a regular clean
If you are on a regular schedule and you skip a clean:
- The next visit may take longer and may be charged at a higher rate to reflect the build-up of dirt.
- We may, at our discretion, treat repeated skips as a request to end regular service.
Ending regular service
You may end your regular service at any time by contacting us. It is helpful (but not mandatory) if you give us at least one visit’s notice.
We may end regular service for reasons including:
- Persistent late or non-payment
- Abusive or unreasonable behaviour
- Persistent access problems or unsafe conditions
See section 16 for more detail on suspension and ending our service.
11. Quality guarantee & complaints
We aim to provide a high-quality service.
48-hour quality guarantee
If you are not happy with the quality of the window clean:
- You must contact us within 48 hours of the visit
- Please tell us what the issue is and, if possible, send photos
If we agree there is an issue with our work, we will:
- Arrange to return and re-clean the affected areas free of charge.
After 48 hours, new dirt, weather, or other factors can affect the appearance of your windows, so:
- Issues reported after 48 hours may not be covered by our guarantee and we may charge for any return visit.
Complaints
If you wish to make a complaint about our Service:
- Contact us by phone, email or message with:
- Your name, address and date of clean
- A description of the issue
- Any supporting photos
We will investigate and respond as soon as reasonably possible.
12. Payment terms & late payment
When payment is due
- Payment is due on the day we complete the clean.
- For regular domestic work, the message / card we leave or send confirming the clean and amount due acts as your invoice.
- For commercial or larger jobs, we may issue a formal written invoice.
How you can pay
We accept the payment methods we have agreed with you, which may include:
- Bank transfer (using the reference we provide)
- Online card payment or payment link
- Other agreed electronic methods
If you pay by bank transfer, you are responsible for using the correct reference so we can allocate payment to your account.
Reminders
If payment has not been received:
- We may send friendly reminders by text, email or other agreed method.
- We aim to do this within a reasonable time (for example within the first 1–3 weeks after the visit).
Late payment admin fee (consumers & small customers)
If payment for a visit has not been received within 30 days of the clean date:
- We may add a one-off admin fee of £5 per unpaid visit to your account, as a contribution towards the time and costs of chasing payment.
This fee:
- Is intended to reflect a genuine estimate of our admin costs, not a penalty
- Is applied per visit/invoice that remains unpaid after 30 days
- Will not be repeatedly applied for the same visit
Interest on overdue invoices
For consumer customers (domestic work):
- We reserve the right to charge simple interest on overdue sums at a modest rate (for example up to 3% per year above the Bank of England base rate) where the delay in payment is significant and unreasonable.
- Any such interest will be calculated fairly and clearly shown if charged.
For business / commercial customers:
- We reserve the right to charge statutory interest and fixed-sum compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998 and related regulations (currently 8% above the Bank of England base rate plus a fixed sum depending on the size of the debt).
Suspension of service for non-payment
If your account has any invoice that is:
- 30 days overdue or more, we may suspend all future visits until the account is brought up to date.
- In serious or repeated cases, we may cancel regular service entirely (see section 16).
Debt recovery & court action
If invoices remain unpaid despite reminders and a reasonable period of time (for example 60–90 days after the visit):
- We may pass the debt to a debt collection agency and/or
- We may start a small claims court action to recover sums owed.
Where we do this, we may seek to recover from you, to the extent permitted by law:
- Court issue fees
- Reasonable legal costs allowed by the court
- Reasonable debt collection costs
- Any statutory late-payment interest and fixed-sum compensation that apply to business debts
We will always try to resolve matters with you first before taking formal action.
Disputed invoices
If you dispute an invoice:
- Please contact us within 7 days of the invoice / clean date.
- We will pause escalation and investigate in good faith.
- You should still pay any undisputed part of the invoice while we investigate.
13. Condition of your property & what we are not responsible for
Windows, frames and other exterior surfaces can be affected by age, wear and tear and poor installation.
Unless we specifically agree otherwise, we are not responsible for:
- Pre-existing damage to glass, frames, seals, sills, gutters, roofs or render
- Defects such as:
- Rot, rust or corrosion
- Failing seals or blown double-glazing units
- Loose or poorly attached decorative bars
- Flaking paint or coatings
- Long-term staining or marks including, for example:
- Heavy limescale / hard-water marks
- Cement or plaster splashes
- Paint overspray
- Oxidation on old UPVC
Some marks cannot be fully removed by standard cleaning and may require specialist restoration services, which would be quoted separately if we offer them.
Windows and rooflights (including VELUX-style windows)
You are responsible for ensuring that:
- All windows, doors and roof windows (such as VELUX-type windows) are fully and securely closed and latched before we start work.
We cannot be held responsible for:
- Water entering the property through windows or rooflights that are not properly closed or sealed, even if they appear closed (for example roof windows left slightly ajar so water runs down through them).
14. Damage, liability & insurance
Our insurance
We hold public liability insurance of £2 million (aggregate limit) to cover accidental damage or injury caused by our negligence, subject to the terms and conditions of our policy. Evidence of cover is available on request.
Our responsibility to you
We will perform the Services with reasonable care and skill as required by UK law.
If we cause damage to your property through our negligence, we will:
- Repair the damage ourselves or
- Arrange for repair/replacement or
- Offer a fair and reasonable financial settlement, taking into account age, condition and depreciation.
Any claim for damage must be reported to us:
- As soon as reasonably possible after you become aware of it, and
- With clear details and photos if available.
Limitations of liability
We do not limit or exclude liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability which cannot legally be limited or excluded
To the extent permitted by law, we are not liable for:
- Loss or damage that we could not reasonably foresee when the contract was made
- Any indirect or consequential losses (such as loss of profit, loss of rent, loss of business or similar)
Nothing in this section takes away your statutory rights.
15. Data protection & privacy
We collect and use personal information such as:
- Your name and contact details
- Your property address
- Notes about your account and the Services we provide
- Payment records
We use this information to:
- Provide and manage the Services
- Arrange visits and send reminders
- Manage our accounts, including chasing unpaid invoices
- Comply with our legal obligations
We may also, with your permission, take before and after photos of work carried out for our records. We may use some images for marketing purposes (for example on our website or social media), but we will avoid showing identifying details such as house numbers or vehicle registration plates where reasonably possible.
For more details about how we handle your personal information, please see our Privacy Policy.
16. Suspension & ending our service
We may suspend or end our service to you immediately by telling you if:
- You fail to pay amounts due and remain in arrears after reminders
- You are abusive, threatening or behave unreasonably towards us
- Your property or access routes are repeatedly unsafe or unsuitable for our work
- We reasonably believe continuing the service would be unsafe or uneconomic
If we suspend or end our service:
- You will still be liable to pay for any work already completed and any applicable fees in line with these terms.
You may end your service with us at any time by contacting us. We may ask you to confirm cancellations in writing (for example by text or email) so there is a clear record.
17. Events outside our control (force majeure)
We are not responsible for delays or failure to carry out the Services if caused by events beyond our reasonable control, such as:
- Extreme weather or natural events
- Road closures or travel disruption
- Accidents or serious illness
- Equipment failure that could not reasonably be foreseen
- Government restrictions or similar events
If such an event occurs:
- We will contact you as soon as reasonably possible; and
- We will arrange a new visit as soon as reasonably practicable.
18. Governing law & disputes
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer and live in Scotland or Northern Ireland you may have the right to bring proceedings in your local courts.
We always aim to resolve disputes directly with you. If we cannot resolve a dispute informally, either of us may refer the matter to the appropriate court (usually the County Court small claims track for unpaid invoices and similar disputes).
19. Changes to these terms
We may update these Terms & Conditions from time to time, for example to:
- Reflect changes in the law or regulatory guidance
- Reflect changes in our business or services
- Correct errors or clarify wording
When we make significant changes:
- We will publish the updated Terms & Conditions on our website and may notify you by appropriate means (for example by email or message).
- The updated terms will apply from the date we specify. If you continue to use our Services after that date, you will be deemed to have accepted the updated terms.